Meet Our Staff

Concord Insurance Agency has put together a team of professionals ready to handle your home, auto, business and life insurance needs.  Our dedicated, loyal and hardworking team is ready to help steer you through the often times confusing world of insurance.  Let us “wow” you today with what we can do for you!

Tom Glanton


Tom began his career as a commercial lines underwriter for a large insurance company. In the 70's he left the company side to work for the agency side of the business. After working for a few local agencies in the Rochester area, he founded “Glanton & Associates” in Ontario NY.  In 2002, he led the efforts to establish Concord Insurance. He continues to lead the agency with his vast knowledge of the insurance industry and injects a dose of humor into the work day.

He is a graduate of McQuaid Jesuit High school and received a BA in History from St. John Fisher College.

He resides in Penfield NY with his wife. He has 4 daughters & 4 grandsons. He enjoys working outdoors, attending sporting events and spending time with his family.

Shavonne Glanton-Smith


Shavonne began her career working in the museum field.  While at U of R getting her masters in history, she started working for Glanton & Associates part time and decided to stay!  She worked at Glanton & Associates for 10 years and helped to form Concord Insurance agency in 2002 where she was made a partner.

She is a graduate of Our Lady of Mercy High School and received her BA in History from Duquesne University in Pittsburgh PA.

Sean T. Kelly


Sean began his career in the banking industry where he worked for over 10 years in Commercial Lending. He left in 1989 to join his father's insurance agency- The Edward F Kelly Agency. He became the owner of that agency in 1995 and helped to create Concord Insurance in 2002.

He received his BA from St. Lawrence University and his MBA from RIT. He also received his CIC (Certified Insurance Counselor) designation in 1998.

He resides in Penfield with his wife and has 3 grown daughters & 4 grandchildren. He enjoys golfing, watching sports, reading and spending time with his family.

Meg Dobbins

Commercial Lines Account Manager/Licensed Broker

Meg began her career in the insurance industry in 1981 working for some of the largest insurance agencies in the United States.  She joined Concord Insurance agency in 2004 and has been of great value to Concord but more importantly to the customers of Concord ever since!

She attended Alfred State University and received her broker’s license in 1982.

She resides in Gananda with her husband and has two children.  She enjoys cooking, gardening and spending time with her family

Raegan Burke

Commercial Lines Account Manager/Licensed Broker

Raegan was born & raised in Rochester NY. She began her career in the insurance industry in 2010 working for another local agency as a Worker's Compensation specialist and producer. Over the past 6 years she has added customer service and account management of both Personal and Commercial lines customers to her insurance specialties.

Outside of work, Raegan enjoys hiking, attending sporting events, cooking and live music. She lives in West Irondequoit and has 2 children.

She lives her life by her favorite quote "Success is not final, failure is not fatal; it is the courage to continue that counts."

Michele Wallace

Personal Lines Account Manager/Licensed Broker

Michele began her career in the insurance industry 40 years ago.  She worked for other agencies in the area prior to joining Concord Insurance Agency in 2003.  Her calm & helpful manner has been appreciated by the customers of Concord for over 10 years.

She is a graduate of RIT and received her broker’s license in 1989.

She resides in Ontario NY with her husband and enjoys reading, taking walks & watching hummingbirds.

Toni Edwards

Director of Agency Processing

Toni began working at Glanton & Associates in 1986 as a receptionist.  Over the years she has worked many positions in Personal Lines and is currently the director of processing for the agency.  She has enjoyed the relationships & history she has developed with our customers over these many years.  She knows many of our customers like she knows the back of her hand!

She is originally from Johnstown NY and now resides in Walworth NY with her husband.  She has 1 son. She enjoys gardening & baking-she does after all hold the unofficial title as “best cut-out cookie maker”!

Fran Glanton


Fran is originally from Auburn NY.  She graduated from Nazareth College of Rochester.  Presently Fran handles the accounting for Concord Ins, Glanton & Associates and Edward F. Kelly Agency as well as helping with computer maintenance for the office. She has four grown daughters and four grandsons. She resides in Penfield with her husband.