My insurance was almost cancelled due to non-payment; I had the charges go straight to my card, and apparently they stopped for some reason. I called Concord Insurance and not only did they call the company to get my coverage re-instated, but also got my fees waived and is getting my automatic payments all set up for me again. This is exactly the stuff that drives me nuts, and exactly the reason that everyone should get their insurance through an independent insurance agency like Concord Insurance. Yay insurance agents!

Cathryn Holzhauer